FNB Online Banking Frustration

So frustrated with FNB!! I went into the bank to query my account & was told I need to apply for a new card before I can set up my app on my new phone. I updated my details in branch, recieved the card, activated it at the ATM but I still cant get onto my online banking & I cant setup my app. I have phoned the branch & verified all my details, I was told that they still have my old phone number on the system and that my card wasnt activated!! I was then was asked a bunch of absurd multiple choice security questions. I was told I failed the security check and i need to go back into the branch. What on earth is going on???? How difficult must it be to be able to log into my own online banking? Why can the branch not help me with my account query (for a transaction that went off that I didnt make!!)

What is the point of having a call centre & verifying my ID number, card number, pin number, full name etc and then still have to be asked all these multiple choice questions, just to be told to go back to the branch???

I am beyond frustrated by this whole process! And I'm paying every month for an account that I cant use or access!!!