Hellopeter
Share Your Experience
ZM
Zamaqwabe M

1 reviews | Active since Jul 2018

10 Jul 2018, 10:02

FNB ONLINE BANKING FALL OUT

I wish Fnb would warn us before they start this maintenance, i have been stuck in an unknown place since yesterday because their app, cellphone banking is not working. It is very inconvinient and i just switched to Fnb last month..now im starting to regret my decision.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Jul 2018, 10:52
Official

Good day Bongiwe,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

*** (option one)

ZM
Zamaqwabe M's update10 Jul 2018, 11:20
Reviewer Update
Thank you very much to FNB. They responded very quickly and helped me through the process step by step. I have received my notification and my transactions have gone through. Satisfied Customer.
FNB (First National Bank)
FNB (First National Bank)'s reply10 Jul 2018, 11:36
Official

Good day Bongiwe,

Thank you for your postings.

I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.

We sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact FNB Sales and Contact Centre on *** or email them at ***.

We thank you for banking with us at First National Bank and endeavour to assist you with any requirements you may have in the future.

Best Regards,

Hello Peter Complaints Team

Naomi Petersen

*** (option one)