FNB Online Banking Failures

I have never seen such *********** processes and procedures for their online banking division, paying online from FNB cheque accounts to Fnb credit cards and their ***** division places a hold on the payment and then is not happy when you verify your 77 year old Portuguese mother who cant speak fluent English because you assisted her and want you to go into the branch to verify .Tiffany Sarienuphoo said her manager Sharon would phone me back and after 30 minutes I am still waiting .Useless bank useless systems and processes