FNB ONLINE BANKING DREADFUL

Moved abroad and its taken months on end to access any form of online banking, due to top being received hours later. I currently viewed my bank statement via online banking and was shocked at my credit card transaction history, several iTUNES payments were taken and replaced, but FNB had not even sent me an alert email. I am not able to make any changes to my credit card. The online app is useless. Not easy as it is made out to be to use it. Whoever set up my credit card and budget facility has done it in such a way whereby I am unable to stop payments from my card being taken off from the budget facility. Also on trying to cancel debit orders I always encounter an online error that leads me nowhere. Spend 10 mins cancelling a debit order only to be met with an error report. This is frustrating since online banking is meant to be useful anywhere in the world.