TS
Tony S
1 reviews | Active since Jul 2011
08 Jun 2020, 13:59
FNB online banking DOWN!
FNB online banking been down and having problems since well before 7AM today. Absolutely NO comms to clients about the problem and when services will be restored. As a bank charging high fees for using services you MUST let you clients know of service issues and timelines for restoration.
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Tony S's updateReviewer Update
09 Jun 2020, 09:34It is SHOCKING to say the least that a licensed bank in South Africa has NO change controls in place which include ROLLBACK for failed changes. FNB how are we to trust you if your IT team are unable to resolve problems and maintain uptime?
TS
Tony S's update09 Jun 2020, 09:34
Reviewer Update
It is SHOCKING to say the least that a licensed bank in South Africa has NO change controls in place which include ROLLBACK for failed changes. FNB how are we to trust you if your IT team are unable to resolve problems and maintain uptime?
TS
Tony S's updateReviewer Update
10 Jun 2020, 12:24Please explain, as a bank you should have DR sites and fai***** plans for when these things happen. Also if a change went wrong there is a Rollback plan - this is all part of corporate governance. Clearly FNB has none of these requirements in place otherwise you would not have been offline for DAYS (not temporarily as you say). The way FNB has handled this matter is shocking to say the least and your customers have lost faith in FNB and their ability to provide the service that you are charging so much for.
TS
Tony S's update10 Jun 2020, 12:24
Reviewer Update
Please explain, as a bank you should have DR sites and fai***** plans for when these things happen. Also if a change went wrong there is a Rollback plan - this is all part of corporate governance. Clearly FNB has none of these requirements in place otherwise you would not have been offline for DAYS (not temporarily as you say). The way FNB has handled this matter is shocking to say the least and your customers have lost faith in FNB and their ability to provide the service that you are charging so much for.