SH
Suzanne H
1 reviews | Active since May 2020
24 Jan 2023, 13:44
FNB Online banking
FNB is the most useless bank.
You can't get a bank consultant to help you because the front person doesn't take your down your query, so you get shoved from one queue to another to be put on an online banking telephone call where they hang up on you. Then you have to wait for someone from their online banking call centre just to pick up the phone.
It's absolutely disgusting that no one can help you online but they insist you use them, "apparently to save time". Half an hour on the phone and nobody has bothered to pick up.
FNB you are the pinnacle example of bad customer service in this country.
If I could have I wouldn't have bothered with a star. because even one star means something good.
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Suzanne H's updateReviewer Update
15 Feb 2023, 10:34Good morning
In regards to this review, I will not be recanting my statement on how the telephone banking system is, because it is still not up to scratch, so in some ways I am glad that I had to go through this to know how FNB is actually operating.
I do however want to apologies for my frustration and extend my appreciate for those who have helped me over the course of the last few weeks. Unfortunately, the only name I remember is Lebogang, but there was a gentleman who helped me as well.
I managed to find my problem, and there was no problem to be sorted. So my apologies are for wasting everyone's time in trying to sort out a problem that was never there to begin with.
In regards to this review, I will not be recanting my statement on how the telephone banking system is, because it is still not up to scratch, so in some ways I am glad that I had to go through this to know how FNB is actually operating.
I do however want to apologies for my frustration and extend my appreciate for those who have helped me over the course of the last few weeks. Unfortunately, the only name I remember is Lebogang, but there was a gentleman who helped me as well.
I managed to find my problem, and there was no problem to be sorted. So my apologies are for wasting everyone's time in trying to sort out a problem that was never there to begin with.
SH
Suzanne H's update15 Feb 2023, 10:34
Reviewer Update
Good morning
In regards to this review, I will not be recanting my statement on how the telephone banking system is, because it is still not up to scratch, so in some ways I am glad that I had to go through this to know how FNB is actually operating.
I do however want to apologies for my frustration and extend my appreciate for those who have helped me over the course of the last few weeks. Unfortunately, the only name I remember is Lebogang, but there was a gentleman who helped me as well.
I managed to find my problem, and there was no problem to be sorted. So my apologies are for wasting everyone's time in trying to sort out a problem that was never there to begin with.
In regards to this review, I will not be recanting my statement on how the telephone banking system is, because it is still not up to scratch, so in some ways I am glad that I had to go through this to know how FNB is actually operating.
I do however want to apologies for my frustration and extend my appreciate for those who have helped me over the course of the last few weeks. Unfortunately, the only name I remember is Lebogang, but there was a gentleman who helped me as well.
I managed to find my problem, and there was no problem to be sorted. So my apologies are for wasting everyone's time in trying to sort out a problem that was never there to begin with.