FNB online banking

A very good friend of mine returned to Holland on 24th November 2017. He had numerous bank accounts at FNB and was on online banking. His platinum card expired in April 2018 and since has not been able to get into his account online. He asked me to see if I could help. Since 2018 I have been to FNB 3 times. The first time at New Park branch the consultant said she would help and even took his overseas cell no. Well nothing, nadia, ziltch, niks. The second time I went to New Park branch I could not even get passed the front door. The attendant on duty asked what I needed to do in the bank. I explained the situation and when asked if I had signing power on the account and said no, she said they could not help and I was not even allowed in the bank. I was told he must phone the international number on the back of the card, which he has done but gets transferred from pillar to post or just gets music played in his ear and then the call is dropped. Phoning from Holland is expensive to him as he is a pensioner. Today I went to the FNB client service center in the Diamond Pavilion Mall. The consultant at least listened to me and even checked his account no. which I had with me. She said there was nothing she could do so phoned the online banking center and explained to them the situation. They promptly said he must phone them, so back to square one. He has done so with no success. I have all his details but do you think I can get anyone at FNB to contact him, no way. I think that FNB is the worst bank in SA as I have dealt with all the others. I did some work for this same friend of mine at Ned Bank and it only took 3 weeks to resolve because they understood he was in Holland.

I rate FNB on this platform as terrible with the slight hope that someone may see it and be able to help.