FNB ONline Banking - Bad News

Item: FNB (First National Bank)
Rating: 2
Author: KIRSTEN A

I was now for more than 40 minutes on the phone for FNB online banking to assist with my business online banking. They when downloaded it, but no nothing works. Zanelle had no idea how to fix the problem and she puts me on hold for 20 minutes. I told her to phone me back immediately to sort out the problem, but she has not even bothered to get somebody to phone me back. I told her that I need to pay suplliers but this did not sink into her head. I'm so so discussted in th e bad service received from FNB online banking and actually the person there - ZANELLE

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Replies (1)

FNB (First National Bank)'s replyOfficial

23 Oct 2015, 08:24

Hello BONBON07,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 794731 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply23 Oct 2015, 08:24

Official