FNB Online Banking and Call Center Issue not resolved

I am writing this review in shear desperation for someone's assistance with regard to the challenge I am facing. I am currently overseas experiencing issues with resetting my password to online banking and card pin number. In the hope to solve the mentioned I have done the following: 1. For the past 3 weeks I have called the call centers, with much frustration no one to date has been able to assist me. 2. I have sent my Son to the FNB branch with a Power of Attorney frustratingly this did not assist as the branch stated they could not assist him in my capacity. (I understand the protocols need to be followed but how else am I supposed to resolve my issue) My son was then given call details for the call center who I have since called a number of times with no success. 3. My son went to the bank a second time to try and authenticate me by video call but this to was unsuccessful they revert him to the call center again (which honestly they have not helped to date)

Understanding the initial error on the password was mine, I am trying to rectify this issue so I can continue transacting as this is my right. I fail to understand why the bank have not been able to assist to date but it is my hope that the FNB Team will contact me so I can resolve this issue. Desperate for a solution as I am urgently needing to access my funds.