FNB online banking and app services issues

I am a new business customer with them and the service and answers that myself and my wife are getting from them about the online banking and the banking app problems that we have are really poor. I am actually very disappointed in myself for choosing them to handle my business account. First of all we need to pay R300 or more to verify our devices then you must wait seven days for activation, what nonsense is that my devices are linked to my business account but you can't do nothing from it. The online banking doesn't allow you to change limits for some simple reason. Now the payments that I wanted to make can't be done because of all this **** systems they have. I wish to talk with someone that won't put me through to another person that also can't help me. The business desk that should be able to assist you 24/7 can't help you either so what's the use of that. I am really DISAPPOINTED with this service!!!!!!!