FNB Online Banking an Online Disaster

WHY the hell is it so difficult to open an Encore Gold account online, or just to upgrade my existing account ( ********** 3293)????? If I upgrade my account I receive emails: We have received your application for the . Your application has been sent for further evaluation and we'll get back to you with a response as soon as possible. If you have any enquiries, please call 0860 FASTAP (327827), using reference number *********x. Application for the WHAT?? CLOSE the following accounts that your system opened I DIDNOT ASKED FOR: FNB Gold Cheque Account ********** 1361 FNB Gold Cheque Account ********** 4894 FNB Gold Cheque Account ********** 2760 I WANT AN ENCORE GOLD PLEASE!!! If I try to submit a complaint while on online banking, I cannot find the submit button. IF I try to upgrade my account online I get an error system time out!!!! Please.....is this banking????? Everything is malfunctioning. I tried with Mozilla Firefox, Google Chrome, Internet Explorer, Microsoft Edge. SAME result all over. I submitted this complaint to care ********** multiple times, with no result. Only sir we will have our technicians to look into the matter. Is that all???? It is still malfunctioning the online banking. I sit with multiple accounts I don't need. My account is not upgraded to Encore Gold.