FNB ONLINE BANKING ABSOLUTELY USELESS

FNB ONLINE BANKING IS A TOTAL WASTE OF TIME. HELP DESK EVEN WORSE. Friday morning I tried to purchase pre paid electricity on the FNB Banking app. It kept giving an error when trying to purchase electricity for a loaded electricity meter. On calling the help desk the lady explained that the browser i was using was not a verified browser on FNB SYSTEM and recommended that i use my phone app. she guided me through it but didnt pick up the loaded electricity meter. she prompted me to load the meter manually which i did she then told me to choose an amount which i didnt. bang process payment. funds loaded to the wrong meter. on choosing the amount the telephone banking app changes the meter to a previously purchased meter.

Now no one seems to be able to assist sorting it out. FNB say contact municipality which i have done and they say they cannot assist me. Im sorry but i find this absolutely disgusting. FNB as my bank should be trying to assist me. MUNICIPALITY COULDNT CARE LESS THEY HAVE THE MONEY....... FNB SHOULD BE PROTECTING THEIR CUSTOMERS. DISGUSTING SERVICE ALL ROUND.