FNB ONLINE BANKING *****

on the 11th of January 2024 a transaction went off my credit card for R10 000-00 I did not receive a OTP for this to approve the transaction. before i was able to block my card another transaction of R40 000-00 went off without a OTP approval. neither of these transactions were done by me and my account was most definitely compromised. Several more transactions were attempted after the card was blocked, I have been through my entire history on my banking app and zero OTP was sent to me. After 30 days of begging and pleading with the bank I have been informed that my request for reversal has been declined as these transactions were approved by OTP. This statement is a blatant lie and is unfounded. No trace or investigation has been done and the transactions could have been reversed immediately however the bank did not even attempt to resolve the matter. I have seen several similar complaints on this platform and have now had to refer this matter to the Ombudsman. FNB really could not be bothered with assisting their clients as the online security is supposed to be guaranteed by the financial institute. the future is supposed to be cashless we will all be broke if they allow ********s to get away with this. I suspect someone within the bank may be involved due to the lack of assistance. My personal banker is useless and not even sure why the bank still has this title as they do nothing for the client at all. Very frustrating experience.