FNB Online Banking

I did report my experience with FNB Online Banking on the 8th February 2020 and made my submission on the 9th February 2020.

A gentleman from FNB did make contact on the 10th February 2020 and tabled a number of questions of which I provided all the information needed. The gentleman highlighted that he would motivate accounts to investigate and come back to me.

Since the 10th February 2020, I have not heard anything from FNB regarding the online transfers of R9684.00 Ref VODSCRSJGXBG and R10340.00 Ref VODSNVKV1WBG that I made to University of Johannesburg on 31st January 2020, an FNB online specified recipient, who insist that nothing was credited to their account. I am still R20024 down and an amount of which has not even been credited to my son's UJ account. I had hoped that the FNB references would immediately confirm where the two amounts were credited or facilitate the reversal into my account.