1 reviews | Active since Oct 2018
FNB online appointments always faulty
My spouse & I have been trying to book an appointment to renew my passport (biometrics) with FNB in Greenpoint, Cape Town but it is a complete disaster.
We completed all the required application forms and paid all the required fees via Department of Home Affairs website. The last step is to do our bio-metrics at the chosen FNB. It should seem like a fairly straight forward procedure but whenever we try took book the appointment on FNB's wesbite, it does not work at all.
I even tried calling them a few times, but I was placed on hold for more than an hour each time. This is pathetic, how are we suppose to book an appointment, when the one of the biggest banks in SA services are just simply unavailable.
I need someone to contact me urgently to assist me with resolving this issue. Honestly, this is just pathetic service from FNB.
They have provided me feedback on how to book an appointment, however it does not work at all. The system does not work, all I want to do is to make an appointment to complete our biometrics for myself and my spouse, how difficult can this be?
FNB is not assisting me at all with this. How do you promise a service but you cannot provide it?
This is so frustrating, I should have rather moved to another bank that can actually do their job.
They have provided me feedback on how to book an appointment, however it does not work at all. The system does not work, all I want to do is to make an appointment to complete our biometrics for myself and my spouse, how difficult can this be?
FNB is not assisting me at all with this. How do you promise a service but you cannot provide it?
This is so frustrating, I should have rather moved to another bank that can actually do their job.