RI
Razia I
1 reviews | Active since Mar 2015
27 Jun 2021, 10:18
FNB online APP service is useless
Fnb forces you to use their APP to do everything and to avoid extra charges but they fail to deliver. I was told to order my card on the APP on the 22 June 2021 to avoid charges and delivery to a branch. I did the APP application. I got an sms on 23 June to say it is personalized and I will be contacted 48 hours for delivery. I got no further notification or any communication as to the status of my card. I checked on my APP card application has gone through. So where is my card and who is responsible for contacting you?
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Razia I's updateReviewer Update
02 Jul 2021, 12:04I am once again disappointed with the type of service you provide. You engaged take alot to deliver my card. I received an sms stating card will be delivered today by 5pm. I call the number on the sms at 8.05am and I ask Nicole the agent to plse deliver my card after 12 as I am not available and further you don't expect to wait for a delivery the entire day. Nicole said the delivery only starts from 11. I get a call at 10.53am to tell me my delivery is here. I spoke to a John and told him he has to deliver after 12 as that was the arrangement. He said he was not aware of the delivery time and he will deliver only if he is still in the area. He was rude and put the phone down on me. I called take alot at 11.15 and complained about the delivery time the agent said she will call me back. I am still waiting for her call. When would your service really improve?
RI
Razia I's update02 Jul 2021, 12:04
Reviewer Update
I am once again disappointed with the type of service you provide. You engaged take alot to deliver my card. I received an sms stating card will be delivered today by 5pm. I call the number on the sms at 8.05am and I ask Nicole the agent to plse deliver my card after 12 as I am not available and further you don't expect to wait for a delivery the entire day. Nicole said the delivery only starts from 11. I get a call at 10.53am to tell me my delivery is here. I spoke to a John and told him he has to deliver after 12 as that was the arrangement. He said he was not aware of the delivery time and he will deliver only if he is still in the area. He was rude and put the phone down on me. I called take alot at 11.15 and complained about the delivery time the agent said she will call me back. I am still waiting for her call. When would your service really improve?