1 reviews | Active since Jun 2018
Fnb online app payment into wrong account
I made two payments from my Fnb account from the Fnb app. The first payment went into someone else's account that i dont know. The other payment was to a wrong recipient. I went to Fnb in Potchefstroom to reverse the payments and they did a survey and said it is not for sure to get the money back. A week later i got a email to say that i have to contact the account holders to make a arrangement for the payment but no answer on anny side can you please help.
Good day Lian,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Lian,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)