FNB online and telephonic services are scary. Beware!!!

Being send from post to pillar by FNB call centre operators for the past 2 days to handle a dispute for pending authorisation on a debit card. Operators make promises to call back at certain times and never do. FNB also does not protect clients efficiently against unauthorised online transaction. No OTP's, they want to base their business on technology but yet they do not have the infrastructure to efficiently deal with problems that arise when using these business methods.