FNB online and inhouse no service

Was I not surprized when I logged in to Hellopeter to notice that FNB has over 44000 reviews with a average 1 rating. We have a business account with FNB. We have tried the online route several times to apply for a small overdraft, to absolutely no avail. So we gave up and decided to go to our nearest branch. Guess what, there were nobody to help us. We were told to send an email to make an appointment. So I asked? - if I came from Standard Bank now to transfer my business accounts to FNB, what would happen. OH yes they said, we can help you now. Imagine a client came to my or any business and I/we cannot help him there and then. Guess what, they will just leave and take his business elsewhere. So FNB must not come with the online excuse,-the service online is not-existent. All our banking, personal and business is with FNB and we are now in discussion to move everything to another bank.