FNB - ONLINE AND APPS STILL MEAN YOU NEED TO DELIVER A SERVICE

Why does FNB have apps, online banking but when you have not used one of your accounts for awhile you have to go in personally and submit all your documents. I have several accounts at FNB but now because one has been quiet I have to go through all this red tape to use it. No No FNB - not on. The queues at Stellenbosch FNB is a nightmare. Why al this technology and you still have to go in to the bank? The helpline gave me a number to contact which does not even work.!