FNB online

Item: FNB (First National Bank)
Rating: 1
Author: Edmund B

This is my last desperate attempt to contact FNB before shutting down my business.

I am unable to make payments from may account and am at the point now where I need to make payments before the end of the month but cant. I have contacted FNB online several times over the past few months without it being resolved. This is in anternational business and I travel a lot so I cant go to the branch but when I was able to in January I was told theres no problem and given a phone to speak to customer service. after 15 minutes I still had not been able to speak to someone.

I cant understand how you promote yourselves as being a good bank for small businesses where you are currently my biggest risk and leading to the downfall of this business!!!!! I cant believe I have to resort to a platform like this just to try make contact with you to resolve such a major issue.

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Replies (1)

Edmund B's updateReviewer Update

09 May 2023, 10:46

SO FNB cant solve this and never even managed to contact me. I rep**** to their emails several times with a number to contact me on and once someone did actually get through to me and promised to call me back the same day but never did. Most payments have to come from my personal account and then gradually repayed from the business.

Now they have gone and removed all my virtual cards and blocked creating a new one so I cannot pay the platforms I use to operate bringing my business to a halt.
Single handedly this useless bank has now crippled my business. Absolutely pathetic. Small business owners stay away from them!!!!!!

Edmund B's update09 May 2023, 10:46

Reviewer Update