MS
Muniera S

1 reviews | Active since Dec 2015

07 Nov 2016, 13:46

FNB ONE OF THE WORST ****ING BANKS IN THE ****ING COUNTRY

<p>So i wanted to try this online banking thing because its so easy, save you time and i dont know what other BULL**** advertising went with that. So i created an account and had problems. </p> <p> </p> <p>PERSON NUMBER 1: Told me to go register at the atm.</p> <p> </p> <p>I did. And that didnt ****ing work. So i tried again and verified it at the ATM. Guess what?? It didnt ****ing work. So i called in and spoke to the Business directory person Sherika on Monday 31 OCT and i called up until FRIDAY 4 NOVEMBER. who put me through to Jeanie (REF RT ********** 8441). Who put me through to VIOLET at tech support. And Guess what???</p> <p> </p> <p>NO ****ING HELP</p> <p> </p> <p>So i called again and got through to NKULI the available floor manager who ATTEMPED TO HELP ME BUT THEN NEVER GOT BACK TO ME. I then sent numerous emails to NATHALIA LAZARUS who simply said ''Nkuli is Not available''. Why the **** she couldnt just ****ing help me is one of the worlds greatest mysteries. SO i asked if she couldnt refer me to someone who could help me and she didnt respond. I got unpatient and send a RUDE ****ING EMAIL in which she responded to in under a MINUTE. I then went on Hellopeter and saw she was mentioned in a previous post. SAME ****ING PERSON BASED ON THE POST.</p> <p> </p> <p>Doesnt FNB at least attemp to train their ****ING PEOPLE??????? Especially if more than 1 customer has a problem with the ****ING same ****ING person????? I cc'd An INDEPENDANT MEDIA EMPLOYEE into my email but my ****ING SURPRISE, apparently she didnt know what media house is either.</p> <p> </p> <p>I then got through to SIMON the teamleader who again "helped" me. I got an email explaining this easy ****ING process that keeps throwing errors back into my face. (REF WITH SIMON RW ********** 9249)</p> <p> </p> <p>WHAT THE ACTUAL **** IS WRONG WITH FIRST ****ING NATION ****ING BANK???????</p> <p> </p> <p>THEN AGAIN, WITH ALL THE BAD **** ABOUT FNB ONLINE; TERRIBLE ****ING EXPERIENCES ARE MOTHER****ING GAURENTEED</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Nov 2016, 16:09
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)