1 reviews | Active since May 2018
FNB - One Account/ Further Lending
Why do we always get asked to call back? seriously... where is Client service. This is non existent. I am a One Account holder yet been going from one consultant to another to another to another. I'm always requesting feedback. My original email application was sent through 14.03.18. I had several questions but still await further feedback from 30.04.18. Does anyone take pride in their job anymore? Seriously considering moving to another Bank. Very disappointing to say the least.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)