NW
NICOLENE W
1 reviews | Active since Oct 2015
14 Nov 2019, 11:56
FNB ONE ACCOUNT COMPLAINT
I have been trying to get through to ONE ACCOUNT for half and hour. These are the different numbers given to me by various staff answering the phone. ***, ***, *** ***. I have still not got through to ONE ACCOUNT. I decided to e-mail them as per the e-mail address on my Bank statement. *** low and behold the e-mail fails. I am disappointed in the poor service I am being subjected to. I suppose the last resort will have to be to take time off work to go into a branch to speak with a LIVE HUMAN BEING.
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FNB (First National Bank)'s replyOfficial
14 Nov 2019, 12:14Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply14 Nov 2019, 12:14
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***