BR
Brandon R
1 reviews | Active since Jun 2011
21 Dec 2018, 11:01
FNB - ONCE AGAIN - NO ONE GETS BACK TO YOU
I get so annoyed when it comes to FNB and even someone just assisting. I requested a settlement on my credit card which I got. I then settled it. I emailed the settlement through and requested the account to be closed. I sent this on the 07th!!! No one has done anything as I see my credit card and the full amount is still on my banking. I have asked for a closure letter same time and still nothing. Please have this sorted asap. This also happened with my personal loan. I settled, yet still get statements!!! These are all paid up and need to be closed with closure letters!
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FNB (First National Bank)'s replyOfficial
21 Dec 2018, 14:03Good Day Miss Dewar,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
Ref: ***NF
Regards,
Client Experience Team
Tel number: ***
FNB (First National Bank)'s reply21 Dec 2018, 14:03
Official
Good Day Miss Dewar,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
Ref: ***NF
Regards,
Client Experience Team
Tel number: ***