FNB once again don't disappoint with disappointment

After having been called by FNB ***** Department to unblock my card, and not apologising ONCE for their absolute absence over Christmas/New Year, I am now dumbfounded about the fact that one of our monthly subscriptions are once again blocked. And this after I had been promised that it will not be blocked in future. And by the way, it is now the 3rd time since my initial complaint was lodged; second time this week. I simply don't understand why it is so difficult. Everything rises and falls on leadership. Perhaps the leadership in this department must be canned.