FNB onboarding new clients - dont be fooled

FNB supposedly says they will take over all you accounts from another. I am a private banking client at a SA competitor bank who never had problems and a good credit score. FNB however do not want to take me on as a new client as I am not in South Africa at the moment. I travel a lot and have people with full power of attorney over all my affairs in SA. Very disappointed in FNB and what they could have offered (or not)!