FNB On The Go false advertising

On the 1st of December, I attempted to redeem the incredible voucher that had been advertised EVERYWHERE, fnb on the go, where you receive a free wimpy meal. It was perfect because me and my friends were traveling by car to Joburg. So we double check that the engender we are at is one of the advertised stops where we can redeem our voucher, it is. We eat our food and when it comes time to pay the bill, the manager says oh no we can’t do those here as it hasn’t been working. They’ve asked fnb to take it off the advertising but they haven’t. So we obviously had to pay for our meals.

As soon as I got out the wimpy, I called the ebucks customer care line and spoke to a lovely lady who assured me everything would be sorted out quickly and that they would refund me that money.

She asked that I email her with my details, which I did.

It has now been almost 2 months and absolutely no response from fnb.

It’s not a huge amount of money but the lack of follow up makes me question if I ever have a real problem, what will the response be. Will I have to wait 2 months before anything is resolved?