FNB On-road Protect - False Advertising

Hi,

I requested FNB to contact me regarding their new On-road Protect product via their app. The app claims that if you sign up and pay the monthly fee, that FNB will renew up to five vehicles (excluding license fees) and deliver the license disc to your door. I have a screen capture of the 5x vehicle statement on the app.

When the consultant phoned me to sign up I specifically asked is my wife's vehicle that is registered in her name included in the 5x vehicles? The answer was yes. I also asked whether my trailers were included, I was told yes.

Upon receiving the policy documentation (which was conveniently only emailed to me after my cooling off period), I discovered that the policy states: "This service will only be available for a maximum of 4 (four) vehicles per member" it also states "This service only applies to vehicles licensed in South Africa and only applies to vehicles registered in your name." This is in contradiction with their app and in contradiction with what was discussed with the consultant.

To top it off, when I tried to add my trailers to the system, I could not.

After trying for about 10 days to get an answer out of FNB On-road Protect, I am yet to get clarification on the number of vehicles covered in the license renewal portion of the policy. I did receive the following statement from FNB regarding the trailers: "Please also note that we are still working on getting trailers and caravans enabled for license renewals. Currently license renewals can only be done for vehicles and motorcycles. The service will be available in October 2017."

My trailer license is expiring in October. How can FNB sell me a product that they cannot now deliver on?

Regards

Soutie