FNB on-par with Eskom on service delivery!!

4 of my friends left FNB in the last 6 month, and I DO NOT wonder why! For more than 6 month I complain and for more than 6 month I get the same unqualified response! I closed all my acc with FNB LAST year August! ONE of the MANY reasons was the thread, to freeze my acc's.! In Feb.this year I got for the first time an acc. statement (remember acc closed!) I complained here at hellopeter and the next day I was swamped with "Urgend response" "High level complain" "escalated matter" After a more than 1/2 hour telephone conversation with a supervisor at FNB (at least so I was told) it was agreed that I need to send a copy of a document and all would be solved. I did send the doc in question the next day, only to get 3 days later from 3 different "consultants" the same request to send for completion. Since then I also was again threatened that my acc would be frozen and blocked!!! I don't wonder that FNB looses clients left right and centre.

BTW First National Bank is the ONLY bank of 4 in our little banking centre that does not need to feel the need to service its clients during load shedding, THE ONLY ONE!!! As said only Eskom is as bad, and at least they trying now!