1 reviews | Active since Feb 2018
FNB on hold for more than 30min ***
I cancelled my FNB Simcard a call centre agent called me last month to confirm cancellation today Tshifhiwa FNB Call Centre Agent also checked as i needed the debit order to be reversed. Am on hold for more than 30min as am typing this am still holding for the debit order dept to assist me to reverse the debit orders , i have a debit order that has togo through and now it will be unpaid because of this more bank charges
Good day Mildred Taukobong ,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good day Mildred Taukobong ,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)