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NB
Najiema B

1 reviews | Active since Aug 2017

03 Jul 2018, 11:56

FNB on Call , Do not sign up for this

FNB Law on Call is the worst policy one can take. I have no idea what I was committing myself to, i have been paying for the past 3 years but cannot get any assistance. I lodged a complaint last year, the first set of attorneys met with my husband after a few months of lodging the complaint, who informed him they could do his matter but its not a guaranteed case but he should pay them R10 000.00 and they will see what they can do. Never heard from them again the second law firm, TNK Law, suddenly surfaced requesting documentation pertaining to the case which was provided and despite inquiries to her no response to date. TERRIBLE SERVICE and all my money wasted on this **** policy

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Jul 2018, 13:49
Official

Good day Najiema,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Insurance for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

NB
Najiema B's update18 Jul 2018, 14:52
Reviewer Update
I received an email 2 weeks ago requesting my policy number, which i provided and no response after that
FNB (First National Bank)
FNB (First National Bank)'s reply19 Jul 2018, 11:25
Official

Good day Najiema,

Thank you for taking my call earlier.

I have escalated your comments to FNB Insurance and have requested that they provide me with and update that they be in contact with you.

I do apologise for the delay and inconvenience caused.

Regards,

Hello Peter Complaints Team

*** (option one)