FNB on a sloth-path

I have been waiting to date for TWO months for FNB to remove a security session from a policy of mine that needs to pay out. I have enquired a few times with no feedback. When I visit the local branch, the manager is not available. I am beyond frustrated with this bank. The head office is equally, if not, worse!

I will not pursue business with FNB in the future.

Their "How can we help you" logo... it is just words with no foundational proof of them actually helping you. Poor service! Poor!