ST
SeabataT T

1 reviews | Active since May 2013

26 Jun 2015, 19:35

FNB on a mission to distroy lives

Good day,<br> <br> As a FNB cheque account holder I previously made use of the temporary loan service which I had available to me. Sadly as a result of circumstances I ended up failing to pay back as promised.<br> <br> As wrong as I was, FNB did therefore hand my account to Goenewald Lube INC which are the lawyers which actually collected my debt as I made payment on the 19th of June.<br> <br> Apart from the debt that of my temp loan I happen also to have an overdrawn account with FNB as I an no longer using that account.<br> <br> With all the above said, the problem that I have is today as I want payoff the amount that I owe on the cheque account, I am told that I cant as a result of my temporary loan because its still shows unpaid yet I even got a confirmation email from the lawyers that my payment was received.<br> <br> Regarding this situation, may I kindly ask you to help me towards getting FNB and their lawyers to update their systems so as I can pay them all what I have to be paying as the longer they take the more interests will keep piling either on my over drawn account or my temp loan though I have paid it.<br> <br> Your kind assistance will be highly appreciated.<br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Jun 2015, 09:08
Official
Hello seabata.tlali,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 711190.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)