FNB ON A DEATH WISH.
3 years ago I had major problems getting my renewal card from FNB via CCD couriers. I instructed FNB to mark my account for delivery to the branch only.
Nothing has changed in three years. CCD want me to stay at home for a WHOLE DAY day as they cannot give a more accurate time and if I am not there or want to collect, there will be charge. If they do not deliver, no problem, I will have to stay at home another day. WHAT A DISGRACEFUL WAY FOR FNB TO TREAT CUSTOMERS.
To add insult to injury FNB has elected to communicate with customers only through SECURE CHAT on the app. This is next to useless and terribly time consuming and fruitless. I hate this as there is no traceability/trackability like with emails- HOW CONVENIENT. Time to look for a new bank.
Yes, the fee has been reversed but that is not resolution, that is rectification. I am not convinced we will not be here again in three years. What action has been taken with the courier to not inflict this on other poor suckers. Nothing has been resolved on the useless SECURE CHAT service that has 254 in a queue that takes 1 hour and 40 minutes, then if I do not reply within 3 minutes the chat is terminated and I have to start all over again. You place no value on my time and arrogantly expect me reply straight away so as not to waste yours. All very rude. You hide ***ardly behind a computer screen rather than pick up a phone talk to the real world. This could have been resolved in minutes on the phone without me having to resort to dragging your reputation through social media. Nothing has been resolved that you can only communicate with SECURE CHAT while logged into online banking. Nothing has been resolved about employing complaint handling staff with slightly thicker skins that terminate a complaint without it being resolved because they and your systems have so infuriated a customer to become abusive, without the decency to first escalate it or diplomatically issue a first warning before unilaterally terminating.
Yes, the fee has been reversed but that is not resolution, that is rectification. I am not convinced we will not be here again in three years. What action has been taken with the courier to not inflict this on other poor suckers. Nothing has been resolved on the useless SECURE CHAT service that has 254 in a queue that takes 1 hour and 40 minutes, then if I do not reply within 3 minutes the chat is terminated and I have to start all over again. You place no value on my time and arrogantly expect me reply straight away so as not to waste yours. All very rude. You hide ***ardly behind a computer screen rather than pick up a phone talk to the real world. This could have been resolved in minutes on the phone without me having to resort to dragging your reputation through social media. Nothing has been resolved that you can only communicate with SECURE CHAT while logged into online banking. Nothing has been resolved about employing complaint handling staff with slightly thicker skins that terminate a complaint without it being resolved because they and your systems have so infuriated a customer to become abusive, without the decency to first escalate it or diplomatically issue a first warning before unilaterally terminating.