1 reviews | Active since Jun 2012
FNB Olympus appauling service
I wrote to FNB complains online on the 12/3/2018 about Zamaokuhle Mabanga lack of customer service and Khosi Nkosi phoned me and took over the matter . Yesterday 14/3/2018 she asked someone else to call me and the person had no clue of what was happening and my issue is still not resolved. Instead, the staff in FNB Olympus are taking turns calling me and I am expected to repeat myself all the time. This is my second complain in less than 3 months about FNB appalling service, it just gets worse by the day .
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)