GB
Gideon B
1 reviews | Active since Dec 2019
17 Dec 2019, 09:41
FNB - Okay then.
I have just received a call from FNB (yes i am a client), marketing credit card security plan of some sort for R90 per month. I asked the marketing agent to get to the point as I am not interested in “thank you for being such a loyal client, FNB would like to thank you by offering...” bull which in my opinion is a sickening way of doing marketing. I have received numerous calls from FNB trying to get as much money as possible out of me (at least that is what it feels like these days). After stating that I am not interested and got the “but sir let me explain...” i once again said no thank you after which I got hanged up on. Nice FNB.
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Replies (2)
FNB (First National Bank)'s replyOfficial
17 Dec 2019, 14:02Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
087 575 948
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
087 575 948
FNB (First National Bank)'s reply17 Dec 2019, 14:02
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
087 575 948
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
087 575 948
GB
Gideon B's updateReviewer Update
18 Dec 2019, 08:58Good day all,
Just to update that, like always, FNB did contact me to formally discuss the situation with me. They offered to remove me from the marketing list, as well as apologized for the service I received.
As in any business, one employee can ruin a company’s reputation for a client, and we as the client should remember that we are working with emotional human beings. In this case, I hope who ever spoke to me had a better day...as I think being a tele marketer can be quite a nasty job.
Thank you FNB.
Just to update that, like always, FNB did contact me to formally discuss the situation with me. They offered to remove me from the marketing list, as well as apologized for the service I received.
As in any business, one employee can ruin a company’s reputation for a client, and we as the client should remember that we are working with emotional human beings. In this case, I hope who ever spoke to me had a better day...as I think being a tele marketer can be quite a nasty job.
Thank you FNB.
GB
Gideon B's update18 Dec 2019, 08:58
Reviewer Update
Good day all,
Just to update that, like always, FNB did contact me to formally discuss the situation with me. They offered to remove me from the marketing list, as well as apologized for the service I received.
As in any business, one employee can ruin a company’s reputation for a client, and we as the client should remember that we are working with emotional human beings. In this case, I hope who ever spoke to me had a better day...as I think being a tele marketer can be quite a nasty job.
Thank you FNB.
Just to update that, like always, FNB did contact me to formally discuss the situation with me. They offered to remove me from the marketing list, as well as apologized for the service I received.
As in any business, one employee can ruin a company’s reputation for a client, and we as the client should remember that we are working with emotional human beings. In this case, I hope who ever spoke to me had a better day...as I think being a tele marketer can be quite a nasty job.
Thank you FNB.