FNB, oh how the mighty suck.

FNB has given really terrible service one again. My pin number on my petrol card got blocked after I changed it. FNB can't assist me in a branch, I have to wait 5 days till they can call me with a pin number. They didn't bother. I then call them back and now I must wait another 2 days while they escalate the matter. We are already on a day and a half, when I called them again there is still no resolution to the problem and no one can let me know why it's taking so long. Is it possible for your company to be more useless or are you just seeing how long before customers decide they have had enough of the pathetic example of what you call service and move else where