1 reviews | Active since Mar 2017
FNB Offline system for a 24 hour bank.
<p>Good afternoon.</p> <p>I am lodging this complaint as I've had a poor experience with FNB. A debit order of R 76 000 was deducted from my account in error this morning. When I've phoned into the call centre this morning for the debit order to be reversed, the call centre told me that their system is offline and cannot assist. When I phoned again this afternoon, their system was still offline? I have to say, this is really poor, we are not talking about R 5 or R 10 here, this is a lot of money and I need the matter to be resolved asap. Please respond to this matter asap. Thank you.</p>
Good day Mr. wilher01
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. wilher01
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***