FNB officially the worst bank ever!! Rating 0

My credit card was "closed" without my knowledge. I tried making very urgent payments only to find out that couldn't use my cards. I send messages on the app, I was told it's because FNB doesn't have my tax number and I needed to call the tax Residence number.

I called them and they said it's not the tax thing, it's because there are documents missing and I was Transferred to the credit card department in which a lady checked and said she can see that there are missing docs but doesn't know which ones they are. She then transferred me to a number that didn't get answered.

After using R1200 of airtime because I am out of the country, I only got a reply via Facebook and they told me I had to fill in a 2 page doc that I did and I've been chatting with one of the most *********** person I've ever spoke to Byron Vallar . I've emailed him numerous times asking when my issue will be resolved and he doesn't respond. I mean, so what are you actually paid to do, if I a customer of 11 years can not be assisted.

I've never written anything as a complaint in my life but FNB is officially the worst bank ever! I can't wait for my issue to be resolved and I can "switch" it's ridiculous. I missed 4 flights, 5 urgent payments and other inconveniences that can not be measured. I now understand how people become violent when angered, somethings seem not to be possible to express in words.

1 am 100% closing this account.