1 reviews | Active since Feb 2021
FNB offers pure gold resolutions
Does anyone at FNB Secure Chat have the tools to provide the service they claim to provide?
I have spoken to 5 different agents for an hour with no results. I have a business account linked to my personal account but I have never been able to make online purchases with either the debit card or virtual card on my business account. I have been paying business invoices with my personal account as I don't purchase online often. But now I need to start paying online and so I contacted FNB.
I have explained the problem. I have supp**** card numbers and phone numbers. I was told to restart my device, which is a laptop with 20 different programs running as it is for work. So I had to closed everything to restart it which I knew wasn't the problem. I then get brilliant solutions such as 'the wrong CVV number was entered' and 'its ***** related'.
No FNB, listen carefully. Neither card for this account has ever been able to purchase online from the day I opened the account.
Are you implying that each attempt that as made I entered the CVV incorrectly? Every time since the account was opened?
Does this account require me to restart my device each time I need to make an online payment?
These are not solutions and some of us actually provide the service that we offer so we don't have time to sit and chat to several people and repeat ourselves for an hour on a Monday afternoon.
I could have opened a new bank account online with a different bank and made my online purchase in less than an hour. And as this issue is still not resolved it seems like the most viable option. Maybe the new bank and I will have a good laugh about the golden suggestions you give to your clients.
How do I explain this to you people?
There wont be a history of online purchases, because the ****ing cards don't allow me to make online purchases!!!!
Then you go on to say that the issue is now resolved. Please tell me what you have resolved?
Do you hooligans just sit there and use your service center for entertainment? Are you guys bored?
It took four days to tell me that there is no history of online purchases, Which is what I contacted you people for in the first place.
I have a mirror in my house, if I want to talk to myself I will go and use that!
And what's more is that you only make an effort to satisfy customers when they resort to platforms like Hello Peter.
Not that I am satisfied.
Absolutely ridiculous and pathetic!
How do I explain this to you people?
There wont be a history of online purchases, because the ****ing cards don't allow me to make online purchases!!!!
Then you go on to say that the issue is now resolved. Please tell me what you have resolved?
Do you hooligans just sit there and use your service center for entertainment? Are you guys bored?
It took four days to tell me that there is no history of online purchases, Which is what I contacted you people for in the first place.
I have a mirror in my house, if I want to talk to myself I will go and use that!
And what's more is that you only make an effort to satisfy customers when they resort to platforms like Hello Peter.
Not that I am satisfied.
Absolutely ridiculous and pathetic!