FNB Offers Pathetic Service!!

After logging my initial complaint on Thursday I received a message from FNB advising that they have contacted Road Protect It's Monday to date I am still in the same boat! It is pathetic. On Saturday I was eventually was issued with a fine as my license is still expired, even though I paid for it to be renewed in Sep already but because Road Protect is is *********** all 4 of my vehicles licenses is still expired! Please advise who will be responsible for paying the fine? ME?? As I have paid you for a service you claim to offer, but I have not received any returns yet. So what am I suppose to do flap my wings and fly to where I need to be because Road Protect cannot assist and I am now forced to drive a unlicensed vehicle? Why should I be liable for a fine? WHEN WILL BE BE RECEIVING MY LICENSES THAT I PAID FOR IN SEP?????? I don't want empty promises I want my licenses, why can I not be assisted as promised on Thu. I don't want a phone call reassuring me what you intend on doing, I want action. I want my licenses. I don't think its a unrealistic as as I paid for the service and you not doing me a favour. However I now need to use this forum to get a reaction. I have emailed Tamryn Christie about a dozen times she only replies when she pleases, she is *********** and fails at her job as she cannot communicate to me, its been months! Come on guys, is this how businesses are run during these tough economic times? One would think that things would be dealt with differently, I am livid! I need FNB to intervene as I used the FNB app and paid FNB to utilize this pathetic service. Come on FNB is this how you run your business? You find this acceptable? Why do you utilize a company and have it associated to your bank if they ***********? Why should I have this stress? Why??