FNB offers no help - ping pong ball from dept to dept!

FNB offered myself and Spouse a "Family banking profile" a week ago already. To date the Ebucks site still says my spouse does not have a family banking profile and does not qualify for ebucks. My wife has been calling FNB everyday for a week now with NO assistance or resolution!! The cellphone bill is ******ionate from all the calls made! All she gets told is it takes a few hours to update. Its a week now!!! And we want to book our flight tickets and the price is increasing while we sit around waiting for FNB!!! Consultants that just keep playing ping pong ball with you as they transfer you from department to department! This is ridiculous man! The frustration is beyond belief and so time and money wasting!