AvdW
Amelia van der Watt
1 reviews | Active since Aug 2015
31 Jul 2020, 06:04
FNB Offers Extended payment break but still deducts Debit orders
I have a Covid-19 account, and it was extended successfully, however, all my FNB debit orders were still deducted from my cheque account, I spoke to Boitumelo via secure chat whom assured me it will be rectified within 24hours stil nada. My vehicle account shows an arrears now. How can FNB do this to a loyal customer that has banked with them for nearly 9 years.
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Amelia van der Watt's updateReviewer Update
18 Aug 2020, 19:12I am still waiting for FNB to sort out the mess they created. Really pathetic. Now they say ky profile says no Documentation. When I app**** for the extention they said they will use my bank statements. Why must I pay for a service which I did not receive....They have not paid my debt as agreed for July and I doubt they will sort this out August. The only thing they are good at is making pathetic excusses. Your secure chat is useless. Your call centre is non exsistant and no one ever gets back to you.
AvdW
Amelia van der Watt's update18 Aug 2020, 19:12
Reviewer Update
I am still waiting for FNB to sort out the mess they created. Really pathetic. Now they say ky profile says no Documentation. When I app**** for the extention they said they will use my bank statements. Why must I pay for a service which I did not receive....They have not paid my debt as agreed for July and I doubt they will sort this out August. The only thing they are good at is making pathetic excusses. Your secure chat is useless. Your call centre is non exsistant and no one ever gets back to you.