FNB off the rails

As a long term customer from FNB I was happy at the beginning.. excusing any bad service received as I thought it was a once off. In the last two years of bad service, We have had it! Not only did debit orders not go off (with SUFFICIENT MONEY IN THE ACCOUNTS) FNB penalised us with R105 in February 2023 11 times!!! That's over R1000 that is just gone! Not only this.. We have a trust account that was opened last year, all Tax and FICA documents were given. 2 months later they started asking for additional tax information (THE EXACT INFORMATION THAT WAS PROVIDED IN THE BRANCH) . We sent this information, since then we receive the same email requesting for the same information over and over again and they keep blocking the account. After complaining about this in March the account was opened again. Surprise-suprise... the account is frozen again asking AGAIN FOR THE SAME INFORMATION!! Who regulates this???? Obviously FNB is not the same anymore. All 7 of our accounts including homeloan accounts will be moved to a better competitor👍