VM
Vanessa M
1 reviews | Active since Jun 2012
09 Aug 2015, 21:34
FNB Odd Billing
Made a purchase on Friday 7 August 2015 from Ackermans and received a notification of the transaction as well as my remaining balance. Bought lunch at Mc D's yesterday (and that was the only other transaction I had made) - this morning I log onto the FNB mobile app to find that my balance is R224 short. Now the argument could be that a few transactions had not gone through however if that's the case on the statement what's the purpose of the \balance"and \""available\"" amount? This is so frustrating!"""
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Replies (1)FNB (First National Bank)'s replyOfficial
11 Aug 2015, 09:02Hello veemazabane,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Please refer to the email I have sent to you regarding the matter.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Please refer to the email I have sent to you regarding the matter.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply11 Aug 2015, 09:02
Official
Hello veemazabane,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Please refer to the email I have sent to you regarding the matter.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Please refer to the email I have sent to you regarding the matter.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
