VM
Vanessa M

1 reviews | Active since Jun 2012

09 Aug 2015, 21:34

FNB Odd Billing

Made a purchase on Friday 7 August 2015 from Ackermans and received a notification of the transaction as well as my remaining balance. Bought lunch at Mc D's yesterday (and that was the only other transaction I had made) - this morning I log onto the FNB mobile app to find that my balance is R224 short. Now the argument could be that a few transactions had not gone through however if that's the case on the statement what's the purpose of the \balance"and \""available\"" amount? This is so frustrating!"""

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Aug 2015, 09:02
Official
Hello veemazabane,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

Please refer to the email I have sent to you regarding the matter.


Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)