FNB obstructs changeover from Cheque abolition

We have been clients of FNB and its great predecessor (Barclays Bank) since 1943, same account name. However, the recent decision to discontinue cheques has been so poorly managed by my branch as any worst commercial experience in that period of time. Having sent incorrect forms several times we finally got to completing and returning them, only to be told that they were incorrectly signed. I have written twice requesting details as to what is wrong, but because modern banking is aimed at elimination direct communication with a real person I have received no response. Attempts to contact the responsible person are useless as their phones are a defensive yool rather than one for communication. We are now in a position where in 2 days time we will be unable to use a cheque to draw cash as FNB has not provided the cards. Surely it is not rocket science on the part of a large seemingly well established bank to automate such a process for long-standing clients and provide smooth transition . As things stand one is tempted to ask whether FNB stands for F**** Nothing Bank.