FNB now delivers poor service every time

I am not even angry anymore. I just know that disgustingly poor service is what I have come to expect. And in a last hope of achieving a successful solution I am writing this review.

I have ordered a speed point machine to be installed. It was to be installed by the 10.12. And then the wrong machine was delivered. That lead to the cancellation of the service call. And I thought well its just a case of getting the right machine and then we will have it done. The last information I received was from Alistair (gegima) who said the call is cancelled and he is to busy with other calls. I have constantly followed up with Anitha (fnb mrechant services Pmb) who expedites the installation but nothing happens. As she has again done this morning, Not being able to accept card payment is severely detrimental to cash flow and given that the merchant account was ready to be installed 20 days ago I think this service is just disgusting.

Considering that I have banked with you for more than 17 years my relationship with FNB has now hit an all time low. I am now looking at finding a more competent partner. regars Andrew Attwood