FNB ***** - Nothing done in 4 months.

I reported a ***** incident on the FNB ***** line *** on 8 May 2024. I was told to expect feedback within 7 - 30 days. ***/***. It is now almost 4 months later and I received no feedback, despite following up on 31 May and 30 July. It is clear that FNB doesn't take ***** serious and they have no sense of urgency to resolve ***** matters.