FNB nothing but appalling service

I am absolutely disgusted by service received in the last 4 years by FNB.

I was without work during 2019 and couldn't afford to make payment towards my credit card that time. I was also told that I am a white ****** for not paying my account by one of their employees, no matter how much I explained it just wasn't enough.

As soon as I got a job in 2020 I made payment arrangements with Brooks and Luyt, the attorneys I was handed over to which I have honored every single month since then.

In 2021 I requested a statement on this Card account which I never received up until today. On 30 January 2023 I again requested a statement. The attorneys told me it might even take up to a month to get my statement from FNB.

I started to phone around and was sent from pillar to post for over a week now just for a statement, either they can't assist me with a statement or they cut the call in my ear after 20 minutes of holding on, this happened 3 times on 6 February 2023.

If I don't receive my statements in the next 24 hours I will take this matter further to the National Credit Regulator and insist in having the debt be written off and my name cleared.